Refund Policy

Refund/Cancellation Policy

Group Buys - We will only accept cancellations during the stipulated group buy period. A non-refundable transaction fee (3.3% for SG, 3.7% + Shopify currency conversion fee for international transactions) will apply. Fees may differ depending on Shopify's regional charges. No cancellations / order changes will be entertained under any circumstance once the group buy period has concluded.

In-Stock Items – Please email any order changes / cancellations at hello@hexkeyboards.com within 5 minutes of your purchase. A non-refundable transaction fee (3.3% for SG, 3.7% + Shopify currency conversion fee for international transactions) will apply. Fees may differ depending on Shopify's regional charges. We do not accept any order changes / cancellations beyond this timeframe.

 

Refund/Exchange Process

To be eligible for a return and refund, your item must be in the same condition that you received it. It must also be in the original packaging.

Please mail the item to us, at your own cost. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs, return shipping costs, and Shopify transaction fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We will only replace items if they are defective or damaged (not including damage incurred during shipping). Please email us at hello@hexkeyboards.com if you would like to request an exchange. We will then assess if your unit qualifies for an exchange.

Non-refundable Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs, return shipping costs, and Shopify transaction fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When returning items, please only use trackable shipping services. We cannot guarantee that we will receive your returned item.

Return Address

To return your product, you should mail it to:

Hex Keyboards 
2 Jurong East Street 21, IMM Building
#03-137
Singapore 609601