Refund Policy

Refund/Cancellation Policy

Please do your due diligence and vet your cart before proceeding to check out. Every transaction that occurs will incur a 3.3% to 3.7% fee.
If you request for a refund, we will not be refunding you that transactional fee.
Refund requests should be directed to us at hexkeyboards@gmail.com

Refund/Exchange Process

To be eligible for a return and refund, your item must be in the same condition that you received it. It must also be in the original packaging.

Please mail the item to us, at your own cost. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs, return shipping costs, and Shopify transaction fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We will only replace items if they are defective or damaged (not including damage incurred during shipping). Please email us at hexkeyboards@gmail.com if you would like to request an exchange. We will then assess if your unit qualifies for an exchange.

Non-refundable Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs, return shipping costs, and Shopify transaction fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When returning items, please only use trackable shipping services. We cannot guarantee that we will receive your returned item.

Return Address

To return your product, you should mail it to:

HEX Keyboards 
40 ALPS AVE
#07-02
Singapore 498781